Troubleshooting Video Playback Issues

Let’s face it…streaming HD video requires a reliable high-speed internet connection and an up-to-date computer, tablet or mobile device. Videos play best when there is a wired or strong wireless connection to high-speed internet available. If you are having trouble playing the videos on this site, you can try a couple of things:

1. Check your internet buffering/broadband speed

Do videos stutter when playing and the grey bar at the bottom of the player indicates that the buffer is not able to keep up with the video play speed? If this is the case, you can either

  1. Select a lower quality of video (lower right hand corner of each video player), or
  2. Pause the video and let it buffer fully before playing

We recommend that you have at least 3.0 Megabits per second download speed to stream SD (720P quality) videos and 5.0 Megabits per second to stream HD (1080P) videos. CHECK YOUR INTERNET DOWNLOAD SPEED HERE. If your broadband doesn’t meet the above requirements, consider upgrading if a faster internet service is available in your area. Keep in mind that these recommendations are the minimum download speed for streaming video content to a single device…faster download speeds will provide you with higher quality of service and less lag time during video playback.

If you are accessing the website over a wireless network, make sure you have a strong signal on your device. If you are accessing the website on a laptop computer, consider using wired instead of wireless internet to maximize your download speed.

2. Pause any applications running in your computer’s background

Videos will play best when no other programs are running in your computer’s background. Close all unneeded programs, restart your computer and try again! Also, the newer your computer, the more likely it will be able to play HD videos.

3. MOST IMPORTANTLY, use our recommended browser, Google Chrome

If your internet speeds are adequate but videos still stutter or there is a misalignment between audio and video, check to see what internet browser you are using. The HD videos on this site generally play best when using Google’s internet browser, Chrome. If you are using a different browser, please consider downloading and using Chrome.

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Tablets running iOS vs Android provide the best viewing experience.