Troubleshooting Video Playback Issues

Let’s face it…streaming HD video requires a reliable high-speed internet connection and an up-to-date computer, tablet or mobile device. If you are having trouble playing the videos on this site, you can try a couple of things:

1. Check your buffering/broadband speed

Do videos stutter when playing and the grey bar at the bottom of the player indicates that the buffer is not able to keep up with the video play speed? If this is the case, you can either

  1. Select a lower quality of video (lower right hand corner of each video player), or
  2. Pause the video and let it buffer fully before playing

We recommend that you have at least 3.0 Megabits per second download speed to stream SD videos and 5.0 Megabits per second to stream HD videos. CHECK YOUR INTERNET DOWNLOAD SPEED HERE. If your broadband doesn’t meet the above requirements, consider upgrading if a faster internet service is available in your area.

2. Pause any applications running in your computer’s background

Videos will play best when no other programs are running in your computer’s background. Close all unneeded programs, restart your computer and try again!

3. MOST IMPORTANTLY, use our recommended browser, Google Chrome

If your internet speeds are adequate but videos still stutter or there is a misalignment between audio and video, check to see what internet browser you are using. The HD videos on this site generally play best when using Google’s internet browser, Chrome. If you are using a different browser, please consider downloading and using Chrome.

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If none of the above solutions work for you but you are still interested in learning from our instructors, CONTACT US to purchase a DVD copy of a lesson.