Privacy Policy

Alright…let’s talk about your privacy as a Fiddlevideo subscriber…

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the personal data we collect from you may be used for one of the following purposes:

  • To process payment transactions for site membership
  • To enable repeating subscriptions and the ability for you to pause your membership
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic email (the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

Intended use of personal data

Access to the paid content on this site requires a membership. To create a membership, you are required to provide us with personal data including your email address. If you choose to withhold this data, it may not be possible for you to gain access to paid content on this site.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We process transactions through a third party service which uses a secure server.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

After a transaction, your private information (credit card numbers, etc.) will not be stored on our servers at fiddlevido.com.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party access to your data/third party links on this site

The only third parties which access membership data are the PayPal and Stripe systems used to process payments. We do not sell or share your personal data with unaffiliated third parties.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their user account and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Data Controller

Fiddletrain Media, LLC processes personal data as a Controller as defined in the General Data Protection Regulation (GDPR).

Access to information

You have the right to request access to the information we possess about you. You can do this by contacting us at info@fiddlevideo.com. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless you request a different delivery method. For any subsequent access request, we may charge you an administrative fee.

International Privacy Laws

If you are visiting this site from outside the United States, please be aware that you are sending information (including personal data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your personal data will at all times continue to be governed by this Privacy Policy.

Information correction & deletion

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any information no longer needed for the purposes specified in the “What do we use your personal information for” section will be deleted. If at any point you wish for Fiddletrain Media, LLC to delete information about you, you can contact us.

Legal basis for processing data

We process your data for the specific purpose of providing access to members-only, paid content on this website. You give consent for us to use your personal data to process financial transactions to enable your membership access.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.fiddlevideo.com/terms-and-conditions/

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 5/25/18.

Contacting Us

You can contact us at info@fiddlevideo.com at any time to:

  • Request access to information that we have about you
  • Correct any information that we have about you
  • Delete any information that we have about you
  • https://www.fiddlevideo.com/contact/

    PO Box 9522
    Bend, OR 97708
    United States
    info@fiddlevideo.com